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SiGNtastic! SiGN CO.

Hours:
MONDAY - FRIDAY | 9:00 AM to 5:00 PM

Closed on all national holiday weekends.

*Not responsible for items left over 90 days from notification of readiness for pickup.
*Non-responsive orders will be considered abandoned after 60 days of no contact from the customer.
*We reserve the right to substitute any listed product with an equivalent or improved item at our discretion.

(480) 644-0593

Our Commitment to Quality Starts Before Production Begins.

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Terms & Conditions

Welcome to SiGNtastic! SiGN CO.

Thank you for choosing SiGNtastic! SiGN CO. Since 1992, we've proudly designed, manufactured, and installed high-quality signs, vehicle wraps, graphics, apparel, promotional products, and custom branding solutions throughout Arizona.

These Terms & Conditions explain how we conduct business and outline the responsibilities of both SiGNtastic! SiGN CO. and our customers. They are intended to ensure clear communication, realistic expectations, and a successful project from start to finish.

By requesting a quote, placing an order, approving artwork, submitting payment, or authorizing production, you acknowledge that you have read and agree to these Terms & Conditions.

Questions?

WeCare@signtastic.us
(480) 644-0593

Table of Contents

  1. Acceptance of Terms
  2. Quotes & Estimates
  3. Artwork Approval
  4. Customer Artwork Standards
  5. AI-Generated Artwork Policy
  6. Graphic Design Charges
  7. Pricing & Payments
  8. Production Times
  9. Shipping & Delivery
  10. Customer Responsibilities
  11. Installation Policies
  12. Returns & Refunds
  13. Exchanges
  14. Cancellations
  15. Warranty
  16. Ownership & Risk of Loss
  17. Limitation of Liability
  18. Privacy Policy
  19. Governing Law
  20. Complete Agreement

1. Acceptance of Terms

These Terms & Conditions apply to every quotation, estimate, order, invoice, purchase, installation, service call, consultation, and project completed by SiGNtastic! SiGN CO.

Any terms submitted by the customer that conflict with these Terms & Conditions shall not apply unless expressly accepted in writing by an authorized representative of SiGNtastic! SiGN CO.

2. Quotes & Estimates

All quotations and estimates are based upon the information available at the time they are prepared.

Quotes remain valid for thirty (30) calendar days unless otherwise stated.

Any changes requested after a quotation has been prepared—including design revisions, quantity changes, material substitutions, sizing adjustments, installation requirements, permitting, or scheduling—may require a revised quotation.

Acceptance of a quote authorizes SiGNtastic! SiGN CO. to begin work as described within the approved estimate.

3. Artwork Approval

Customers are responsible for carefully reviewing all artwork proofs before approving production.

Artwork approval confirms that all spelling, grammar, dimensions, colors, layout, logos, phone numbers, website addresses, and other information are correct.

Once artwork has been approved, production begins. Any customer-requested changes after approval may result in additional charges, production delays, or complete reproduction costs.

Important:

Artwork approvals are considered final. Please review every proof carefully before providing approval.

4. Customer Artwork Standards

Providing high-quality artwork is one of the most important steps in producing exceptional signage and graphics. To ensure the best possible finished product, all customer-supplied artwork must meet our minimum production standards.

Artwork that does not meet these standards may require additional graphic design work before production can begin. Our goal is to produce the highest quality product possible while protecting both your investment and our reputation for excellence.

Preferred File Formats

  • Adobe Illustrator (.AI)
  • Encapsulated PostScript (.EPS)
  • Scalable Vector Graphics (.SVG)
  • Press-Quality PDF (.PDF)
  • High-Resolution Photoshop (.PSD)

Whenever possible, vector artwork is preferred because it can be scaled to virtually any size without losing image quality.

Raster Image Requirements

Raster images such as JPG, PNG, TIFF, BMP, GIF, and similar image formats must be supplied at sufficient resolution for the final printed size.

  • 300 DPI at final print size is recommended.
  • Lower-resolution images may not reproduce clearly.
  • Images enlarged beyond their intended size often become blurry, pixelated, or distorted.

5. AI-Generated Artwork Policy

Artificial Intelligence (AI) has become an excellent creative tool for brainstorming concepts and developing design ideas. However, AI-generated artwork is typically created for digital viewing—not professional large-format printing.

Large-Format Printing Notice

SiGNtastic! SiGN CO. does not accept AI-generated artwork for production of vehicle wraps, window graphics, wall murals, fleet graphics, trade show displays, large-format banners, or other large-format graphic applications unless the artwork has been professionally prepared for commercial printing.

Although AI artwork often appears sharp on a computer screen, it is frequently created at resolutions that are far too small for large-format printing. Enlarging these images typically produces:

  • Pixelation
  • Blurry edges
  • Soft or distorted graphics
  • Incorrect typography
  • Artificial artifacts
  • Image defects that cannot be corrected without rebuilding the artwork

AI-generated artwork is generally acceptable for smaller printed products when image quality permits, including:

  • Business Cards
  • Door Hangers
  • Postcards
  • Flyers
  • Rack Cards
  • Small Promotional Materials

For wraps, signs, wall graphics, storefront graphics, murals, dimensional signage, and other large-format projects, professionally prepared vector artwork or high-resolution production files are required.

6. Artwork Corrections & Graphic Design Services

When customer-supplied artwork requires modification before production, SiGNtastic! SiGN CO. will perform only the work necessary to prepare the artwork for professional printing.

Graphic Design Rate

$95.00 per hour

• One-hour minimum
• Additional time billed in 15-minute increments
• Customers will be notified whenever practical before billable artwork preparation begins.

Examples of billable artwork preparation include, but are not limited to:

  • Recreating AI-generated artwork
  • Converting raster artwork into vector graphics
  • Logo recreation
  • Image cleanup
  • Background removal
  • Typography corrections
  • Color adjustments
  • File reconstruction
  • Preparing artwork for large-format production
  • Correcting customer-supplied files that do not meet production standards

Customer Approval

Customers are responsible for supplying artwork that meets commercial printing standards. If a customer chooses to proceed with artwork that does not meet our recommendations, SiGNtastic! SiGN CO. cannot guarantee the final print quality.

By approving artwork proofs, the customer acknowledges that the artwork has been reviewed and approved for production. SiGNtastic! SiGN CO. is not responsible for image quality, spelling, grammar, resolution, scaling, or design issues that were visible on the approved proof.

7. Pricing & Payment Terms

Every quote prepared by SiGNtastic! SiGN CO. is based upon the project specifications available at the time the estimate is created. Changes to artwork, materials, sizing, quantities, installation requirements, permitting, shipping, or production schedules may require a revised quotation.

Unless otherwise stated, quotations remain valid for thirty (30) calendar days.

Payment Requirements

  • Deposits may be required before production begins.
  • Certain custom orders require payment in full before production.
  • Installation balances are due immediately upon completion unless otherwise agreed in writing.
  • Completed products remain the property of SiGNtastic! SiGN CO. until paid in full.

Late payments may be subject to finance charges, collection costs, attorney fees, mechanic's liens where applicable, and any additional remedies permitted under Arizona law.

8. Production Times

Every project we produce is custom manufactured specifically for each customer. Production times vary depending upon project size, artwork approval, material availability, permitting, installation scheduling, and workload.

Estimated completion dates are provided as a courtesy and should not be interpreted as guaranteed completion dates.

Production Begins After

  • Artwork approval
  • Signed estimate or authorization
  • Required deposit/payment
  • Receipt of all customer-supplied information

Production delays caused by customer revisions, delayed approvals, weather, equipment failure, shipping interruptions, utility outages, material shortages, or circumstances beyond our control shall automatically extend the production schedule.

9. Shipping & Delivery

SiGNtastic! SiGN CO. ships throughout the United States using nationally recognized carriers including UPS and FedEx. Local delivery throughout the Phoenix metropolitan area may also be available.

Unless otherwise specified, shipping charges, insurance, expedited freight, liftgate service, oversized freight, and special handling charges are the responsibility of the customer.

Inspect Your Shipment

Customers should inspect all deliveries immediately upon receipt.

  • Report shipping damage within 24 hours.
  • Retain all original packaging.
  • Photograph damaged items before disposal.
  • Notify SiGNtastic! SiGN CO. promptly so a claim may be initiated.

While we gladly assist with freight claims whenever possible, shipping carriers ultimately determine claim eligibility.

10. Installation Policies

Professional installation requires a safe, accessible, and properly prepared work environment.

Customers are responsible for ensuring access to the installation area, including electrical panels, roof access, ladders, parking areas, gates, and any other areas necessary to complete the installation safely.

Additional Charges May Apply If:

  • The installation site is inaccessible.
  • Vehicles are not cleaned prior to wrap installation.
  • Windows or walls have not been properly cleaned.
  • Electrical connections are unavailable.
  • Previously undiscovered site conditions require additional labor or materials.
  • The installation must be rescheduled due to customer delays.

SiGNtastic! SiGN CO. reserves the right to postpone or discontinue installation if unsafe working conditions exist.

11. Customer Responsibilities

Our goal is to deliver a finished product that exceeds expectations. Customers play an important role in helping us achieve that goal.

Customers agree to provide accurate information, approve artwork carefully, prepare installation surfaces when required, communicate project changes promptly, and make timely payments according to the approved estimate.

Before Installation Please Ensure:

  • Vehicles have been thoroughly washed.
  • Wax, grease, tar, bugs, and road debris have been removed.
  • Storefront windows are clean inside and out.
  • Walls have been prepared as instructed.
  • The installation area is safe and accessible.

Failure to properly prepare installation surfaces may result in additional labor charges, reduced adhesion, installation delays, or rescheduling.

12. Returns, Refunds & Exchanges

Because the majority of our products are custom manufactured specifically for each customer, returns and refunds are limited.

Custom Products

Custom signs, vehicle wraps, graphics, apparel, promotional products, printed materials, dimensional letters, banners, and other made-to-order products are non-returnable and non-refundable once production has begun.

If an error occurs that is the responsibility of SiGNtastic! SiGN CO., we will work promptly to correct the issue through repair, replacement, or reprint at our discretion.

If merchandise arrives damaged during shipping, customers must notify us within twenty-four (24) hours and retain all packaging to assist with the freight claim.

Exchange Policy

Exchanges are limited to identical products of the same size, quantity, and specifications when approved by SiGNtastic! SiGN CO.

We reserve the right to substitute equivalent materials or products when manufacturers discontinue or modify materials beyond our control.

13. Cancellations

Orders may be cancelled prior to production unless custom materials have been ordered or production has already begun.

Once artwork has been approved and production has started, cancellation is generally not possible due to the custom nature of our products.

Customers are responsible for all labor performed, materials ordered, design work completed, and production costs incurred prior to cancellation.

14. Warranty

SiGNtastic! SiGN CO. stands behind the quality of our workmanship.

Warranty coverage varies depending upon the product, materials used, manufacturer warranties, environmental conditions, and installation method.

Warranty Does Not Cover

  • Normal wear and tear
  • Customer misuse
  • Improper cleaning
  • Vehicle accidents
  • Extreme weather
  • Chemical exposure
  • Unauthorized repairs or alterations
  • Improper installation by others

Manufacturer warranties apply only where offered by the manufacturer and remain subject to their individual terms and conditions.

15. Ownership & Risk of Loss

All products remain the property of SiGNtastic! SiGN CO. until paid in full.

Risk of loss transfers to the customer upon delivery, shipment, or installation, depending upon the services purchased.

16. Customer Communication Policy

Successful projects depend upon timely communication.

Customers agree to respond promptly to artwork approvals, proof revisions, scheduling requests, permitting questions, and other project communications.

Delays in customer responses may delay production schedules, installation dates, permitting timelines, or final delivery dates.

17. Limitation of Liability

SiGNtastic! SiGN CO.'s liability shall never exceed the amount paid for the specific product or service giving rise to the claim.

We are not responsible for indirect, incidental, consequential, special, or lost-profit damages resulting from delays, misuse, improper installation by others, acts of nature, shipping delays, customer-supplied artwork, or circumstances beyond our reasonable control.

18. Intellectual Property

Customers represent that they have the legal right to reproduce any logos, trademarks, photographs, artwork, or copyrighted materials submitted to SiGNtastic! SiGN CO.

Customers agree to indemnify and hold harmless SiGNtastic! SiGN CO. against any claims arising from unauthorized use of copyrighted or trademarked materials supplied by the customer.

Artwork created by SiGNtastic! SiGN CO. remains our intellectual property unless otherwise agreed in writing.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of Arizona.

Any legal action arising from services provided by SiGNtastic! SiGN CO. shall be brought in the appropriate courts located within the State of Arizona.

Our Commitment to Quality

Since 1992, SiGNtastic! SiGN CO. has built its reputation on craftsmanship, creativity, honesty, and exceptional customer service.

Our Terms & Conditions are not intended to create obstacles—they're designed to establish clear expectations so every project is completed efficiently, professionally, and with the quality our customers deserve.

Whether we're producing a single banner, a complete fleet wrap, dimensional signage, custom apparel, or a large commercial branding project, our commitment remains the same:

"We Don't Just Make Signs...
We Help Businesses Get Noticed."

Thank you for placing your trust in SiGNtastic! SiGN CO. We appreciate the opportunity to help grow your business.

© 1992–2026 SiGNtastic! SiGN CO. All Rights Reserved.
These Terms & Conditions are subject to change without prior notice.

  • SiGNtastic! Terms and Conditions

  • If for any reason you are not completely satisfied, please let us know by calling customer support at 1-480-644-0593 or by filling out our Contact Us form by clicking on "Return & Refund Policy" with your name, email, phone number, and order number with a brief explanation of your return request. You can find your order number on the order confirmation email or by logging into your account on Signastic.us and viewing your "Order History". You must, however, notify us of any problem within 24 hours of receipt of your item and return the product to us if requested.

    *** Customized or specialized orders are not returnable and are non-refundable. This would include all promo items. ***

    If the error was a result of Signtastic! not getting your order correct, we will have your order reprinted and shipped out to you at no cost within our standard production time, or we will issue you a refund for the original order price.

    If your dissatisfaction was not a Signtastic! error, we'll ask you to create a return label & ship the product back to us. Please include the original packing slip in your return. You can ship it back using whatever carrier you prefer. Once we get it, we'll refund the order subtotal. We must receive your order within 30 days of your original contact with our customer service team about the issue.

    Please address your shipment to:
    Signtastic!
    1230 S. Gilbert Road, Suite G4
    Mesa, AZ 85204
    Attn: Returns - {YOUR ORDER NUMBER}

    Damage from Shipping:
    Signtastic! uses FedEx & UPS for all shipping. If your order arrives damaged, we'll work with FedEx & UPS and in the meantime, we'll reprint and send out your new product within the standard production time.

    Return & Refund:
    If you are simply looking to return your order and do not wish to have it replaced, we'll ask you to create a return label & ship the product back to us within 30 business days of delivery. You can ship it back using whatever carrier you prefer. Once we get it, we'll refund you the amount of the original order excluding shipping. The refund will go to the original form of payment within 2-5 business days.

    Exchange Policy: We only exchange like-for-like items (same product, size, and quantity). Exchanges are subject to availability and our inspection of returned items.

    We reserve the right to substitute any listed product with an equivalent or improved item at our discretion.

    *** Customized or specialized orders are not returnable and are non-refundable. This would include all promo items. ***

  • Cancellations Policy

    Because we want to get your order to you as quickly as possible, our custom orders begin the production process immediately after you have approved your proof(s). Because of this, we can not allow any order cancellations on custom-ordered products after the graphics approval process, this goes for any and all custom-ordered products. That said, for any stock products and accessories, your order can be canceled at any time prior to it being shipped. Just call us at 480-644-0593 and we will help you cancel the order.

  • Shipping & Turnaround Policy

    Signtastic! offers free Valley deliveries & shipping on all orders over $175 excluding orders that contain rigid signs that are greater than 36” in either dimension only for orders shipping to the contiguous United States. Orders to other countries, Alaska, and Hawaii are not covered by this offer.

    Signtastic! ships all packages via FedEx or its related services. Our standard shipping level is FedEx 2-Day Air Shipping.

    Signtastic! works hard to ensure orders will be produced and arrive to our customers by requested delivery date. The "date of order" is the calendar date of an order placed. If an order is placed before 4:00 pm Mountain Standard Time Monday - Friday it's considered placed. After 4:00 pm is considered "next business day".

    You agree that Signtastic! will take at least 3 -5 business days to produce your order and that it may take longer than 5 business days as laid out in the Shipping & Turnaround Policy. The Shipping & Turnaround Policy is hereby incorporated by reference. Moreover, you agree that our shipping time frame may depend on your response time to our inquiries regarding your order. Available turnaround times will be listed with the product as part of the order process.

    We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, weather delays, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges and other production fees may be waived or refunded as applicable, however, such delays are not grounds for cancellation of an order.

  • Privacy Policy

    The information we collect about you when you become a customer is used to process your orders and to provide a more personalized experience on our site and will never be shared.

    Signtastic! will never sell or share your personal information with third parties for any amount of money or trade value. However, we will share your name and email address with our shipping partners to ensure that you are kept "in the loop" about deliveries of orders. In addition, we may contact you from time to time by phone, email, or regular USPS with regards to your order, Signtastic! information, details of special sales, other offers, and to generally and briefly "stay in touch".

  • Secure Checkout

    Our shopping cart and checkout process uses industry-leading 256-bit SSL encryption, ensuring your personal and payment information is always protected.

    Signtastic never sees or stores your credit card details. All payment information is securely processed by our PCI-DSS compliant payment gateway. This means we meet the highest security standards required by the credit card industry.

    You can shop and check out with complete confidence.

  • Customer Preparation Responsibilities

    Unless otherwise stated on the invoice, customers are responsible for properly preparing all surfaces prior to installation of graphics.

    Window Graphics: Customers must clean their shop, office, or interior windows thoroughly (both inside and outside) before installation. Surfaces must be free of dust, dirt, grease, fingerprints, and any residue.
    Vehicle / Trailer Graphics: Customers must bring the vehicle or trailer to us in a clean condition. This includes washing the entire application area and windows. The surface must be free of dirt, wax, grease, tar, bugs, and any other contaminants.

    Note: Failure to provide properly cleaned surfaces may result in poor adhesion, bubbling, lifting, or installation delays. Additional cleaning or rescheduling fees may apply.

  • Signtastic! offers a 90-day warranty on any product we produce or sell. This warranty is in effect for all customers who are in good standing with our company.

    Channel Lettering: electrical components = 90 days - craftsmanship = 90 days - warranty voided if Signtastic! does not make the final connections for final illumination. We warranty our work, not others.

    Wraps, Vehicle Graphics, and Printed Signage: due to extreme heat and the sun's relenting intensity here in Arizona, all wrap media manufacturers' warranties are slashed in half. Signtastic! warranties against color fade and shrinkage for a period of 6 months.

    Questions? Please feel free to call us at any time during regular business hours at 480-644-0593
    Team Signtastic! thanks you for your continued business!

  • Exchange Policy: We only exchange like-for-like items (same product, size, and quantity). Exchanges are subject to availability and our inspection of returned items.

    We reserve the right to substitute any listed product with an equivalent or improved item at our discretion.

    All orders are non-transferable to any other party.


SiGNtastic! SiGN CO.
1230 S. GILBERT RD., Ste G2, G3, & G4
MESA, ARIZONA 85204
(480) 644-0593
Contact Team SiGNtastic!

Hours:
MONDAY - FRIDAY | 9:00 AM to 5:00 PM

Closed on all national holiday weekends.

*Not responsible for items left over 90 days from notification of readiness for pickup.
*Non-responsive orders will be considered abandoned after 60 days of no contact from the customer.
*We reserve the right to substitute any listed product with an equivalent or improved item at our discretion.

© Signtastic 2026

Privacy Policy

Privacy Policy

  1. What Information Do We Collect? When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
  2. Personal Information You Choose to Provide We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
  3. Website Use Information Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
  4. How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.
  5. What Are Cookies? Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
  6. How Do We Use Information Collected From Cookies? We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
  7. Notice of New Services and Changes Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
  8. How Do We Secure Information Transmissions? When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
  9. How Do We Protect Your Information? Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information. Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
  10. How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
  11. Do We Disclose Information to Outside Parties? We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy.
  12. What About Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
  13. Permission to Use of Materials The right to download and store or output the materials in our website is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

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SiGNtastic! SIGN CO. offers flexible financing solutions through our partner Centra Funding. Centra Funding provides fast and simple equipment financing to help businesses acquire the signage and graphics they need. Get quick approvals, low rates, and easy online applications with funds sent directly to us.