At SiGNtastic!, We Believe Great Service Doesn't End at Checkout

Your satisfaction is our top priority. We're committed to delivering an excellent experience from concept to completion. If something isn't quite right, our dedicated team is here to make it right—whether it's order status, installation help, or a return/refund request.

Important: Customized or Specialized Orders

Customized orders (including all promotional items, personalized signage, and made-to-order graphics) are non-returnable and non-refundable. This is industry standard due to their unique, personalized nature. We appreciate your understanding!

How to Report an Issue

If you have any problem with your order, please contact us within 24 hours of delivery so we can resolve it quickly:

Email: wecare@signtastic.us
Phone: 1-480-644-0593
Contact Form: Use our Contact Us form — include your name, email, phone, order number, and a description of the issue (attach photos if damaged).

If approved for return, we'll provide instructions and may ask you to ship the item back.

If the Issue Is a SiGNtastic! Error

(Examples: wrong item shipped, misprint, production defect, or quality issue)

We've got you covered—at no extra cost to you:

We'll reprint and ship the corrected order (standard timeline) free of charge, OR
Issue a full refund to your original payment method.
No return shipping costs—we handle it!

If the Issue Is Not a SiGNtastic! Error

(Examples: change of mind, minor preferences, or if an approved design proof had a clear error you didn't flag before production)

For eligible non-custom items:

You handle creating your own return shipping label (any carrier).
Include the original packing slip.
Ship to:
SiGNtastic!
1230 S. Gilbert Road, Suite G4
Mesa, AZ 85204
Attn: Returns – [YOUR ORDER NUMBER]
We must receive the item within 30 days of your initial contact.
After inspection, we'll refund the order subtotal (excluding original shipping) to your original payment method.

Note: Customized/specialized orders remain ineligible.

Damaged Items from Shipping

We use FedEx or UPS for reliable delivery. If your package arrives damaged:

Contact us immediately (within 24 hours preferred).
Provide photos of the damage and packaging.
We'll file a claim with the carrier on your behalf.
In the meantime, we'll reprint and ship a replacement at no cost (standard timeline).

Prefer a Refund Instead of Replacement?

For eligible non-custom items:

Initiate within 30 business days of delivery.
Create your return label and ship back (address above).
After receipt and inspection, we refund the original order total minus shipping (processed in 2–5 business days).

Customized/specialized orders are not eligible for refunds or returns.

Store Credit & Credit Balances

We sometimes issue store credit as a courtesy for returns, exchanges, adjustments, or special resolutions. These are goodwill gestures—not cash equivalents or gift cards.

Valid for 370 days from issuance (check your notification/email/account).
Use on any custom signs or products we offer—over a full year of flexibility!
No extensions; expired credits cannot be redeemed, reinstated, or converted to cash.