At SiGNtastic!,

We believe great service doesn't end at checkout

Return & Refund Policy

Your satisfaction is our priority, and we’re here to make sure your experience with SiGNtastic! is nothing short of excellent, from concept to completion. Whether you're checking on an order, need help with installation, or something didn’t go quite right, our dedicated customer support team is ready to jump in and make it right.

Important Note on Customized Orders

Customized or specialized orders (including all promotional items) are non-returnable and non-refundable. This is standard for made-to-order signage and graphics due to their personalized nature. We appreciate your understanding!

Need to Request a Return or Refund?

Reporting an Issue

If you experience any issue with your order, please notify us within 24 hours of receiving your item. Contact us right away so we can resolve it quickly:

Call Customer Support at 1-480-644-0593, or
Fill out our Contact Us form below (please include your name, email, phone number, order number, and a brief explanation of the issue).

If a return is approved, you may be asked to return the item to us.

If the Issue Was a SiGNtastic! Error

If the problem is due to an error on our end (e.g., incorrect item shipped, misprint, production mistake, or quality defect), we've got you covered:

We will reprint and ship your corrected order at no charge (using our standard production timeline), or
Issue a full refund to your original form of payment.

No return shipping costs for you in these cases, we handle it!

If the Issue Was Not a SiGNtastic! Error

If your dissatisfaction is not the result of an error on our part (e.g., change of mind, minor preferences, etc.):

You are responsible for creating your own return shipping label.
Ship the item back using any carrier of your choice. Be sure to include the original packing slip.
Once we receive and inspect the returned item, we will refund the order subtotal (excluding original shipping costs).
We must receive your returned item within 30 days of your original contact with our customer service team.

Return Shipping Address:
SiGNtastic!
1230 S. Gilbert Road, Suite G4
Mesa, AZ 85204
Attn: Returns – {YOUR ORDER NUMBER}

Damaged Items from Shipping

We ship all orders via FedEx or UPS. If your order arrives damaged:

Contact us immediately (within 24 hours preferred).
Provide photos of the damage and packaging if possible.
We will file a claim with the shipping provider on your behalf.
In the meantime, we will reprint and ship a replacement at no cost to you (using our standard production timeline).

Want to Return Without a Replacement?

If you prefer a refund instead of a reprint/replacement (and the item is eligible, not customized/specialized):

You may initiate a return within 30 business days of delivery.
Create your own return shipping label and ship the product back to the address above.
Once received and inspected, we will refund the original order total minus shipping to your original form of payment.
Refunds are processed within 2–5 business days of receipt.

Note: Customized or specialized orders (including promotional items) remain ineligible for return or refund.

Store Credit & Credit Balances
At SiGNtastic! We occasionally issue store credit as a customer courtesy for returns, exchanges, order adjustments, or special resolutions. These SiGNtastic! credits are not cash equivalents, gift cards, or guaranteed refunds; they are provided voluntarily as a gesture of goodwill.

Credits are valid for 370 days from the issuance date (printed on your credit notification, account, or email).
This gives you more than a full year to plan and use your credit on custom signs or any products we offer.
No extensions will be granted after expiration, even in special circumstances.
Expired credits cannot be redeemed, reinstated, or converted to cash.

We appreciate your understanding that this policy helps us manage our business fairly while still offering generous flexibility.